STORE FAQs

Updated 20th May 2020

How our store is adapting to Covid-19


Our works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.




Order delays during Covid-19


Our team wanted to take a moment to say thank you to everyone who's been showing support to our business in this challenging time. For weeks now, the entire world is adapting to a new normal. It has been difficult for us to dealwith the changes, and we're hoping it'll be over soon. We're staying in touch with our fulfillment partners about fulfillment and shipping delays. Here are the estimates we are currently looking at:

  • Fulfillment = 9 -12 business days
  • Shipping = 3 - 5 business days
I know this isn't what you guys are used to, so I'm grateful for your patience as you continue coming back to our brand and enjoying our products. Some good news is, we now have more time to focus on some exciting designs / products we previously simply didn't have time for. Stay tuned for more additions to our collection! Thanks again, and, most importantly, stay safe.




What is your return policy?


We don’t offer returns and exchanges at this moment of time. But if there’s something wrong with your order, please let us know by contacting us at info@lukerees.co.uk




Do you offer refunds?


Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@lukerees.co.uk with photos of wrong / damaged items and we’ll sort that out for you.




How are your products made?


We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!




What are your usual order times? [Before COVID-19 Delays]


It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but estimated times are 2 - 5 buisness days





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