During these times many people are doing amazing TNTs ™ (Tiny Noticeable Things). These are the little acts of kindness that someone has done for someone else. TNTs are all the little, unexpected things that people don’t need to do, but do to that show them just how much we care.
They may be tiny and cost next to nothing but they are highly explosive – they create the biggest, longest lasting pictures in people’s minds, and make a very big difference.
They are the difference between four and five star customer service, the difference between a manager and a leader, and they are the difference between a great team environment to work in and a not so great environment. For example, a handwritten note to say thank you, or perhaps a manager rustling up a surprise breakfast for their team.
If you have a personal TNT story about an individual or a company going that extra mile and really making someone’s day, or maybe a heart warming example of a customer having their socks blown off, and are happy for me to share it in my book, I would love to hear from you!
A friend of mine, Adrian Webster is still looking for TNT experiences to share in his new book. If someone has done a random act of kindness for you during these times then he would love to hear it here - https://www.adrianwebster.com/tnts-wanted/